Jumpstart your career today.

Program Description
This program prepares students for first-line supervisory roles within housekeeping departments in hotels and resorts. The hospitality industry is large and continually growing. In the post-COVID era, there is an increasing demand from guests for not just clean but thoroughly disinfected guest rooms. Competent supervision is essential in ensuring these high standards are consistently met. Graduates of this program will not only be able to personally execute, but also lead a team in performing a comprehensive 19-step cleaning and disinfecting process for guest rooms in various hospitality settings.

Program Outline / Modules

Module 1: The Commercial Environment

Module 2: Customer Service

Module 3: The Chemistry of Cleaning

Module 4: Restroom and Shower Cleaning

Module 5: Above Floor Surfaces

Module 6: Hard Floor Surfaces – Ceramic, Grout, and Resilient Floors

Module 7: Hard Floor Surfaces – Wood, Natural Stone, and Concrete

Module 8: Carpet Surfaces

Module 9: Cart Preparation and Supplies Management

Module 10: The Chemistry of Guestroom Cleaning

Module 11: Guestroom Cleaning and Disinfecting

Module 12: Bed Making and Linen Handling

Module 13: Guest Room Set-Up & Self-Checking

Module 14: Putting It All Together – ProductivityModule 15: Guest Interaction Skills

Module 16: Leadership & Performance Management

Module 17: Housekeeper Training and Development

Module 18: Housekeeper Scheduling and Flexibility

Module 19: Driving and Rewarding Productivity

Module 20: Reporting and Productivity Resolution Planning

Completion Requirements
Students must complete all modules and pass the required industry accreditation exams.

Industry Accreditations
Graduates will receive the following certifications:

ISSA-CMI Basic Certified Cleaning Technician

IHLA Certified Guestroom Attendant

ISSA-CMI Certified Cleaning Supervisor

This advanced program prepares students for specialized roles in janitorial maintenance, surface restoration, and disinfection across a wide range of built environments. Graduates will be equipped to work in sectors such as healthcare, hospitality, education, commercial offices, industrial facilities, transportation, retail, grocery, food service, entertainment, government, and high-tech industries. The curriculum goes beyond routine cleaning, providing in-depth training on both the maintenance and restoration of various floor surfaces—including resilient flooring, ceramic tile, concrete, natural stone, wood, and carpet. A strong emphasis is placed on disinfection practices, reflecting the heightened industry standards and public expectations in the post-COVID era. With a focus on “cleaning for health,” this program positions students among the most highly trained professionals in the evolving commercial cleaning industry.

Program Outline/Module

Module 1: The Commercial Environment

Module 2: Customer Service

Module 3: The Chemistry of Cleaning

Module 4: Restroom and Shower Cleaning

Module 5: Above Floor Surfaces

Module 6: Hard Floor Maintenance – Ceramic, Grout, and Resilient Floors

Module 7: Hard Floor Maintenance – Wood, Natural Stone, and Concrete

Module 8: Carpet Surface Maintenance

Module 9: Identifying Pathogens in Built Environments

Module 10: Advanced Disinfection

Module 11: Advanced Above-Floor Cleaning

Module 12: Hard Floor Restoration – Ceramic, Grout, and Resilient Floors

Module 13: Hard Floor Restoration – Wood, Natural Stone, and Concrete

Module 14: Hard Floor Troubleshooting and Problem Solving

Module 15: Carpet Restoration

Module 16: Advanced Disinfection Practicum

Module 17: Advanced Above-Floor Cleaning Practicum

Module 18: Hard Floor Restoration Practicum – Ceramic, Grout, and Resilient Floors

Module 19: Hard Floor Restoration Practicum – Wood, Natural Stone, and Concrete

Module 20: Carpet Restoration Practicum

Completion Requirements

To graduate, students must complete all modules and pass the corresponding industry accreditation exams.

Industry Certifications

Graduates will earn:

ISSA-CMI Basic Certified Cleaning Technician

ISSA-CMI Advanced Certified Cleaning Technician

Program Description
This program prepares students for first-line janitorial supervision roles across a wide range of built environments, including medical, hospitality, education, commercial, industrial, transportation, retail, grocery, food service, entertainment, government, and high-tech settings. Students will gain the skills to both perform and supervise the maintenance and restoration of floor surfaces such as resilient, ceramic, concrete, natural stone, wood, and carpet. In the post-COVID era, disinfection has become a critical skill in the cleaning industry, and this program places strong emphasis on disinfection techniques and protocols. Graduates will be well-positioned within the evolving “cleaning for health” focus of the modern janitorial and facilities management field.

Program Outline / Modules
Module 1: The Commercial Environment
Module 2: Customer Service
Module 3: The Chemistry of Cleaning
Module 4: Restroom and Shower Cleaning
Module 5: Above Floor Surfaces
Module 6: Hard Floor Surfaces Maintenance – Ceramic, Grout, and Resilient Floors
Module 7: Hard Floor Surfaces Maintenance – Wood, Natural Stone, and Concrete Floors
Module 8: Carpet Surface Maintenance
Module 9: Identifying Pathogens in a Built Environment
Module 10: Advanced Disinfection
Module 11: Advanced Above Floor Cleaning
Module 12: Hard Floor Restoration – Ceramic, Grout, and Resilient Floors
Module 13: Hard Floor Restoration – Wood, Natural Stone, and Concrete
Module 14: Hard Floor Troubleshooting and Problem Solving
Module 15: Carpet Restoration
Module 16: Leadership & Performance Management
Module 17: Janitor Training and Development
Module 18: Developing Specialized Janitorial Restoration Workers
Module 19: Team Scheduling and Flexibility
Module 20: Reporting and Productivity Resolution Plans

Completion Requirements
Students must complete all modules and pass industry accreditation exams.

Accreditations
ISSA-CMI Basic Certified Cleaning Technician
ISSA-CMI Advanced Certified Cleaning Technician
ISSA-CMI Certified Cleaning Technician

Customer Service: Adapting to Your Customer’s Cues

Dealing with Customer Service Incidents and Complaints

Facing Confrontation in Customer Service

Keeping your skillset current in the digital economy

Being a responsible Corporate Digital Citizen

Learn how to touch type

Resume Writing

Expanding Your Communication Skillset

Keeping Business Calls Professional

Enhancing Communication Through Listening

Trust Building Through Effective Communication

Expanding Your Communication Skillset